Store Policy

At The Stable Book Group, we are committed to providing an exceptional experience for our customers. Whether you are purchasing books, seeking information, or have questions about your order, our team is here to help. Below are the key principles and services that guide our customer care policy.

 

Support and Assistance

Our Customer Care team is available to assist with inquiries related to:

• Order placement and tracking

• Shipping and delivery

• Returns and refunds

• Product information and availability

• General questions about The Stable Book Group and our publishing partners

 

If you need support, please reach out to us via email at customercare@stablebookgroup.com. We aim to respond to all inquiries within 1-2 business days.

 

Transparency and Communication

We believe in clear and transparent communication with our customers. When you place an order or contact us, you will receive timely updates regarding the status of your request. If delays or issues arise, we will notify you promptly and work to resolve them as quickly as possible.

 

Commitment to Quality

At The Stable Book Group, we take pride in the quality of the books and services we provide. If you encounter any issues with your order or product, please let us know immediately so we can make it right. Your feedback is invaluable and helps us improve our offerings.

 

Returns and Refunds

We stand by the products we sell and offer a straightforward returns policy. If you are not satisfied with your purchase, please refer to our Returns Policy for detailed instructions on how to return your item. Our team is happy to guide you through the process and ensure your concerns are addressed.

 

Customer Privacy

Your trust is important to us. We are committed to safeguarding your personal information and ensuring that it is used responsibly. For more details, please refer to our Privacy Policy.

 

Contact Us

We value your feedback, questions, and concerns. Whether you are seeking assistance or simply want to share your thoughts, our team is ready to listen and help. Please contact us at:

Email: info@stablebookgroup.com

At The Stable Book Group, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information, as well as your rights under the General Data Protection Regulation (GDPR) and other applicable data privacy laws. By using our website and services, you agree to the terms outlined in this policy.

 

1. Information We Collect

We may collect the following types of personal data:

• Identity Information: Name, title, username, or similar identifiers.

• Contact Information: Email address, phone number, billing and shipping address.

• Transaction Information: Details of purchases made through our website.

• Technical Data: IP address, browser type, and usage data collected via cookies and similar technologies.

• Marketing Preferences: Your communication and marketing preferences.

 

We only collect data that is necessary for the purposes outlined in this policy.

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2. How We Use Your Information

We use your personal data for the following purposes:

• Order Processing: To fulfill purchases and deliver products.

• Customer Support: To respond to inquiries and resolve issues.

• Marketing Communications: To send promotional materials (only with your explicit consent).

• Website Improvement: To analyze user behavior and improve our website experience.

• Legal Compliance: To comply with legal or regulatory requirements.

 

We do not sell or share your personal data with third parties for their own marketing purposes.

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3. Legal Basis for Processing Personal Data

We process your data based on the following legal grounds:

• Contractual Necessity: For processing orders and fulfilling contractual obligations.

• Consent: For sending marketing communications (you may withdraw your consent at any time).

• Legitimate Interests: For improving our services and ensuring website security.

• Legal Obligations: To comply with applicable laws and regulations.

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4. Sharing Your Information

We may share your personal data with:

• Service Providers: Such as Simon & Schuster for order fulfillment and logistics.

• Payment Processors: For securely processing transactions.

• Legal Authorities: If required by law or to protect our rights.

 

All third-party service providers are required to respect your data privacy and only process your data for specified purposes.

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5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal or reporting obligations. Once data is no longer required, it will be securely deleted or anonymized.

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6. Your Rights Under GDPR

Under GDPR, you have the following rights:

• Access: Request a copy of your personal data.

• Correction: Request correction of inaccurate or incomplete data.

• Deletion: Request deletion of your personal data where there is no legal reason to retain it.

• Restriction: Request limitation on processing your data.

• Objection: Object to the processing of your data for specific purposes.

• Data Portability: Request transfer of your data to another service provider.

• Withdraw Consent: Withdraw consent for marketing communications at any time.

 

To exercise these rights, please contact us at privacy@stablebookgroup.com.

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7. Cookies and Tracking Technologies

Our website uses cookies to improve user experience and analyze website traffic. You can manage your cookie preferences through your browser settings. 

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8. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, or misuse. This includes encryption, secure servers, and regular monitoring of our systems.

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9. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure it is protected through mechanisms such as Standard Contractual Clauses or equivalent safeguards.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

 

Email: privacy@stablebookgroup.com

Address: 149 Kentucky Street Suite 7, Petaluma, CA 94952 , 9 California 94952

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11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and where appropriate, you will be notified by email. Please review this page regularly to stay informed of any updates.